Case Study: Quality Center for Rehabilitation and Healing (Q4 2022)

Concierge Director: Kay Weir

Patients Name: Daryl Robinson

Patient Age: 67yrs

Admission Date: 10/27/2022

Admitted from: Vanderbilt Wilson Medical Hospital

Discharge Date: 12/14/2022

Discharged To: Resident Plans To Return Home

Length of Stay:  48 Days Still a Resident In Our Community

Reason for Stay: 24/7 Skilled Nursing Physical, Speech, and Occupational Therapy, Wound Care

How did the patient hear about Quality Center? Referred by Vanderbilt Wilson County Medical Center

Details of experience:

Mr. Daryl Robinson arrived at Quality Center for Rehabilitation and Healing on October 27th, 2022, after a previous stay at Vanderbilt Wilson County Medical Center, Lebanon, Tennessee. He underwent a right knee arthroplasty on September 9th; however, on October 20th, after being discharged, Mr. Robinson had a fall at home that left him with a right quadricep tendon tear and his left patellar tendon tear requiring surgery on both legs. Requiring rehabilitation post-surgery, Mr. Robinson was transferred to Quality Center on October 27th.

Upon Mr. Robinson’s arrival, he was greeted by several members of our professional team. Within his first 24 hours, Daryl met with clinicians, therapists, our physician, administrative staff, and other members of our team, who welcomed him and answered all questions. He was also greeted by the Director of Concierge, Kay Weir, who presented her with a CareRite welcome bag and her warm attentiveness, which she provides to all Quality staff, residents, and families.

Mr. Robinson had decreased strength, mobility, balance, and activity tolerance while also wearing bilateral knee immobilizers keeping him locked into knee extension. Mr. Robinson had physical therapy and occupational therapy throughout his stay and excelled the entire time here. His physical therapy, in the beginning, required him to be maximum assistance for bed mobility and transfers. Mr. Robinson was not able to ambulate upon arrival and at evaluation.

Upon his discharge to go home, Mr. Robinson showed excellent progress. He was able to perform bed mobility independently and transfers with supervision. He was able to walk 250 feet, only requiring supervision assist. He was able to ascend/descend six steps with supervision. Mr. Robinson and the therapy team were pleased with the progress made and happy to see him go home safely.    

Mr. Robinson was discharged home on December 14th, with follow-up plans to see his doctor, medication called in, and outpatient therapy set up for him. Daryl was very pleased with his stay here at Quality Center for Rehabilitation and Healing.

He thanked the therapy team for all they did to help him, all the caregivers, nurses, and the very special concierge, Miss Kay Weir, for the many kind acts shown toward him and all the other residents.