Case Study: Quality Center for Rehabilitation and Healing (Q3 2023 A)

Concierge Director: Kay Weir

Patient Name: Julia Hillman

Patient Age: 86 yrs

Admission date: 09/01/2023

Admitted from: Ascension Saint Thomas Rutherford

Discharge Date: 09/20/2023

Discharged to: Home with son and daughter

Length of Stay: 19 days

Reason for stay: physical and occupational therapy

How did the patient hear about the Quality Center? Referred by Thomas (Michael) Hilton, MD

Details of experience:

Mrs. Julia Hillman arrived at Quality Center for Rehabilitation and Healing on Sep 1, 2023, after a previous ten-day stay at Saint Thomas Rutherford, Tennessee. She was treated by a team of physicians, including Thomas Hilton, MD, McClellan, and Robert T. Pearson, MD/Therapist. Rutherford’s clinical team felt Mrs. Hillman would benefit from more intense and targeted therapy, so they referred the patient to our community.

Julia entered Quality, presenting with decreased strength, balance, and activity tolerance. She was also in a lot of pain/ discomfort. Upon Mrs. Julia’s arrival, she was greeted by several members of our professional team. Within his first 24 hours, she met with our clinicians, therapists, physicians, administrative staff, and other members of our team, who welcomed her to the community. She was also greeted by the Director of Concierge, Kay Weir, who presented Mrs. Hillman with a CareRite welcome bag. While explaining her role as liaison between residents and families, Mrs. Hillman shared what happened the day of her incident. She had a ground-level fall, resulting in a right femur fracture to her hip.

Our therapy team later visited Julia for her initial evaluation. Our amazing team was ready to work with her five days a week with all therapy services to regain her balance and strengthen her right hip so that she could get back home with her family.

During her physical evaluation, Mrs. Hillman was able to transfer from bed to wheelchair with minimal assistance and transferring with supervision while also doing lower body dressing with supervision and walking on 75 feet with minimal assistance. She can now walk 150 feet with stand-by assistance and complete transfers with supervision, as well as toilet herself with supervision.

With the help of all therapists and Julia’s willingness to return home on September 20th, Mrs. Hillman will be discharged home with her daughter and son, who were very supportive throughout her stay. Julia was very complimentary about the staff and her stay in our community, and we wish her much success as she continues to regain her independence.