Case Study: Quality Center for Rehabilitation and Healing – 4th Q 2024
Concierge: Cecelia Hall
Patient Name: Judy Ballard
Patient Age: 80
Admission date: 12/12/2024
Admitted from: Centennial Medical Center
Discharge Date: 12/27/2024
Discharged to: Home with her daughter
Length of Stay: 15 Days
Reason for stay: 24/7 Skilled Nursing and Therapy
How did the patient hear about Quality Center: Hospital referral/ Attending- Arron Ramon, Jack R. Baker M.D.
Details of experience:
Mrs. Judy Ballard arrived at Quality Center for Rehabilitation and Healing on December 12, 2024. She was staying at home with her daughter before her accident and coming to our community. Mrs. Ballard sadly experienced a fall that fractured her right femur on December 7, 2024. She was then taken to Centennial Medical Center in Nashville, Tennessee to be examined and treated. Mrs. Ballard had surgery while there to repair her right femur fracture the following day, December 8, 2024.
Upon Mrs. Ballard’s arrival, she was greeted by several members of our professional team. Within her first 48 hours, she met with our clinicians, therapists, physician, administrative staff, and many other team members, who welcomed her to our community, assuring her they were all here to help. She was also greeted by Concierge Cecelia Hall, who gifted her with a CareRite welcome bag, explained her role as liaison, and met and spoke with her daughter, answering any questions that she may have had about her mother’s stay. Mrs. Ballard also met with her roommate, Juanita. She enjoyed her company immensely and spoke about it on different occasions.
After her admission to our community Mrs. Ballard was evaluated by Therapy on December 13, 2024. Physical therapy noted that upon her evaluation, Mrs. Ballard could ambulate 25 feet with a front-wheeled walker. Her transfers required moderate assistance, as did her bed mobility. She then met with the occupational therapist, and it was noted that Mrs. Ballard required maximum assistance to complete toilet hygiene and transfers, showers, and lower body dressing. Her upper body ADLS (activities of daily living) were deemed supervision level.
In just one short week, Mrs. Ballard made great progress while working with our physical and occupational therapy team. She was now ambulating 150 feet, requiring only supervision assistance. She was able to ascend and descend eight steps. Her transfers were being completed with only supervision assistance as well now. Every ADL task that Mrs. Ballard was working on with therapy had improved immensely, from maximum assistance to supervision assistance.
Upon admission to our community, Mrs. Ballard had set a goal for herself to return home with her daughter in less than three weeks, and she did just that. She was very motivated and worked extremely hard with our therapy team and within our community to meet that goal. She stayed in our community for 15 days and was discharged home with her daughter just as she had intended on December 27, 2024. Mrs. Ballard always spoke highly of her nurses, caregivers, therapists, roommate, and overall experience at Quality Center for Rehabilitation and Healing.